Terms & Conditions
Cancellations, Change Orders, Refused Items
Orders placed may only be canceled in writing within 24 hours from the signature date on the BVE proposal or Purchase Order submission date. Change Orders are subject to review and acceptance by BVE and depend upon the nature of the change. BVE screen products, SDS Wire Management Systems, non-BVE manufactured products, and “Special Orders” are not considered stock items and require a deposit upon ordering. These items may not be refused, canceled, or returned without the expressed written consent of BVE. All refused shipments that have not been canceled in writing will not be credited but can be reprocessed and returned to the customer with additional shipping charges and a $10.00 order-processing fee.
BVE Stock Items Returned for Credit
Unless stated otherwise (located on the description section of the product page), BVE manufactured products may only be returned for a credit with written authorization from BVE within 30 calendar days of the original invoice date. A 25% restocking fee will be charged for all returns. All products being returned to BVE require a Return Authorization number. Products must be returned in original condition with the original packaging, components and support material. Credit is contingent upon inspection of returned items.
Return Authorizations
A Return Authorization number must be issued from BVE prior to any item being returned for credit, repair or exchange. Items returned without approval will be refused and returned to the sender. Requests for a Return Authorization number may be made to our Customer Service Department at 1-888-330-4BVE x 3.
Installation
If someone other than a Certified BVE Technician performs the installation then you agree to waive installation services therefore BVE holds no liability, and you therefore assumes complete and full responsibility for the outcome of the installation. Proper signal quality and power are required prior to installation for personal screen and TV installs unless otherwise stated on the proposal. Installation quotes without a site survey are estimates only. All proposals do not include installation of product(s) unless otherwise stated on the proposal.
Repairs and Replacements
A warranty repair of BVE manufactured product includes parts, labor and the return shipping to the customer. Repairs made while under warranty are covered for the duration of the valid warranty period. Warranties do not include on-site service. Advance Replacements of items in question may be arranged if the product is within 90 calendar days of invoice date and is subject to product availability. Advance Replacements must be secured by the customer with a valid credit card. If the product is not returned to BVE within 30 calendar days, the credit card will be charged. If the product is returned after 45 calendar days, there will be a 15% restocking fee. After 90-calendar day, there will be no returns allowed.
Warranties
All products sold by BVE carry the original manufacturers’ warranty. Warranties begin on the invoice date of purchase from Broadcastvision or valid authorized Broadcastvision Dealer / Distributor’s invoice date. Warranties may alternately begin on the date of installation when a valid Installation Job Completion Form is submitted from an authorized Broadcastvision Dealer, Distributor or Installer. Warranties do not cover damage due to abuse, misuse, modification or the result of any third party. Warranties are not transferable and cover only the original purchaser with a valid invoice. Manufacturers will, at their option repair or replace equipment, as they deem necessary. Warranties do not include on-site service.
Extended Warranties
Extended Warranties sold through BVE carry the same conditions as the standard warranty for that product except they do so for the extended time period as indicated. The time period extended shall be in addition to the original warranty. Limits or exceptions to the warranty set by BVE must be expressed in the body of the description of the warranty as it appears on the proposal signed and agreed upon by both parties.
QUESTIONS: Contact support at 888.330.4283 x 3 or support@broadcastvision.com.